State Farm® Insurance Agent Ryan Janet

"Wow! Paid my first installment. Got my insurance card, get a notice 6 weeks later from the DMV saying that they need to verify that I have insurance. Go online and put in all the information. It says “terminated.” Never got a notice from the insurance agent stating that anything was wrong or why the policy was cancelled. Been driving with no insurance for 6 weeks. The state farm “customer care” says all state farm locations are closed on the weekend! I texted and called the 24 hour number listed below and didn’t hear back until two days later, and when you call the number after hours it goes to the main customer service line, not this office Update 3/21/24: received a disregard notice from the DMV and my vehicle is now attached to my husband’s account. Issue resolved within 3-4 days"

"I am here to update my review regarding Ryan Janet and his team and how they handle questions and communication. My original review under Shadow. Leslie was initially friendly, which I should have known as a new customer, but since then my rate has been hiked twice for no reason. I was told that signing up for the beacon wouldn't change my rate, but after I couldn't get it to sync on a daily basis, she increased my rate. When I asked about it, she stated she would lower the rate back to $169. By this time, I was annoyed that the device couldn't sync and then I had another rate hike. I went from $169 to $210, and the renewal will be almost $250 for no reason. Once you ask a question and become annoyed, they are good at ignoring you. Leslie stopped responding at all via text, and they both now refuse to acknowledge that they received my email for cancellation, which I had to address through online chat. If you are considering joining State Farm, I suggest finding different agents. They are terrible and rude. I find it very unprofessional to ignore emails, period. I am glad I switched. Two days later, there is still no response via email or text for cancellation. Fyi : After I wrote this review, someone from the office actually responded to my email regarding the cancellation. . It seems to be a pattern of them responding with excuses or not following basic customer service. Ryan, I cc'd you and Leslie on the email so I know you received it. Own your mistake and stop making excuses."

"I have insurance for my car to this office. They had a good service, but now I noticed they were taking an extra 19 dollars for no reason. I tried talking to them over the phone, and they asked me for bank statements to see the charges. I sent them all the information they needed after that, but I haven't heard anything from them. After a few weeks, I went to the office to tell them what was happening. They said, 'We will send you an email or give you a call,' but no one seemed to care about it. They are taking over 19 dollars every month."

"I’ve been a happy customer of Ryan Janet’s insurance agency for well over a decade now. The team has always been so attentive, kind, and ready to help in any way possible. This year my world was flipped upside down in the worst of ways and I’ve been in need of any assistance possible. When I called in to weigh my option I got connected with Isael and I truly can’t express how grateful I am for his continued support. He has gone above and beyond to assist in any way possible, continuously kept in contact, and more than happy to help answer all of my questions. I’m so thankful for the Ryan Janet team!"